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Shipping Times
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Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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LOCATION |
*ESTIMATED SHIPPING TIME |
United States |
12-31 Business days |
Canada, U.K, Europe |
12-40 Business days |
Australia, New Zealand |
10-31 Business days |
Mexico, Central America, South America |
15-51 Business days |
Asia, North Africa | 20-45 Business days |
South Africa, Central Africa | 25-51 Business days |
*This doesn’t include our 2-5 day processing time.
A tracking number will be sent about 2-5 days after placing the order via e-mail/text message.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Returns
Our policy lasts 7 days. If 7 days have gone by since the delivery, unfortunately we can’t offer you a refund or exchange. Any item taking longer than 60 days to deliver is eligible for a refund. Customized items can only be returned if the item arrived damaged.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@gamingneeds.us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@gamingneeds.us and send your item to: Ferdinandusdijkstraat, 43, 2170 Merksem, Belgium.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Ferdinandusdijkstraat, 43, 2170 Merksem, Belgium
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
I ordered this controller 70 days ago and it's still not here. I understand that COVID-19 has caused significant impacts to how many flights leave China. That is not this company's fault. And I do want to say that the customer service people have been responsive when I've reached out to them. However, the problem is that they keep telling me that the controller is in the mail, it's on it's way, it'll arrive any day now. This is not true. I have been checking its progress via tracking number and it's not on its way. It hasn't even left China yet. I asked for a refund and was told they could not do that for me. I see that another person besides me has had this same experience and recently posted a similar complaint. At this point I may contact my credit card company and report this as fraud.
I still haven't received my item and its been since April of 2020! I have emailed and they said they'd refund my money if I don't get it by the 1st or 2nd week of August. We are into the 3rd week and still no product and no refund. I have emailed several times regarding this matter.
I’ll say that it’s good controller but it isn’t when I would play a game it would shut off and I would have to turn it back on and I bought it because my original remotes ear jack and it doesn’t even have one
Worldwide delivery
We ship to over 200 countries worldwide
Satisfied or refunded
Return your item for a full refund
Top-notch support
All questions answered within 24 hours
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